These Terms of Service ("Terms") constitute a legally binding agreement between you (either an individual or entity, "you" or "Customer") and CognexiaAI ("Company", "we", "us", or "our") governing your access to and use of the CognexiaAI Enterprise Resource Planning platform, including any related services, features, content, and applications (collectively, the "Services"). By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
CognexiaAI provides an enterprise-grade Industry 5.0 ERP platform with the following core capabilities:
You must be at least 18 years old and have the legal capacity to enter into contracts in your jurisdiction. If you are registering on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must:
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.
You agree NOT to:
You retain all ownership rights in your data, content, and information that you submit, upload, or input into the Services ("Customer Data"). We do not claim ownership of Customer Data.
You grant us a limited license to access, store, process, and transmit Customer Data solely to provide the Services and as required by law. We will process Customer Data in accordance with our Privacy Policy and applicable data protection regulations (GDPR, CCPA, etc.).
You are solely responsible for the accuracy, quality, and legality of Customer Data. You represent that you have obtained all necessary rights and consents to submit Customer Data to our Services.
Access to certain Services requires payment of subscription fees. Fees are based on your selected plan and usage. All fees are non-refundable unless otherwise stated or required by law.
Subscription fees are billed in advance on a monthly or annual basis. By providing payment information, you authorize us to charge all fees incurred. Failure to pay fees may result in suspension or termination of your account.
We reserve the right to modify pricing with 30 days' notice. Continued use after the notice period constitutes acceptance of new pricing.
The Services, including all software, algorithms, AI models, user interfaces, designs, trademarks, and content (excluding Customer Data), are owned by CognexiaAI and protected by intellectual property laws. All rights not expressly granted are reserved. You may not use our trademarks or branding without our prior written consent.
We commit to maintaining 99.9% uptime for our Services, measured monthly. Details of our SLA, including uptime calculations, maintenance windows, and service credits, are available in our separate Service Level Agreement document.
We warrant that the Services will perform substantially in accordance with our documentation. This warranty does not cover issues caused by misuse, unauthorized modifications, or third-party services.
EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
You agree to indemnify, defend, and hold harmless CognexiaAI and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including attorneys' fees) arising from: (a) your use of the Services; (b) your violation of these Terms; (c) your Customer Data; or (d) your violation of any rights of third parties.
These Terms commence when you first access the Services and continue until terminated.
You may terminate your account at any time through your account settings or by contacting support.
We may suspend or terminate your access immediately if you violate these Terms, fail to pay fees, or if required by law. We will provide notice where reasonably possible.
Upon termination, your right to access the Services ceases. You may export your Customer Data within 30 days. After this period, we may delete your data in accordance with our data retention policies.
These Terms are governed by the laws of India, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration in Mumbai, India, under the Arbitration and Conciliation Act, 1996. You waive any right to jury trial or class action.
We may modify these Terms at any time. Material changes will be communicated via email or platform notification at least 30 days before taking effect. Your continued use of the Services after changes constitutes acceptance. If you disagree, you must discontinue use and may terminate your account.
For questions about these Terms, please contact:
Email: legal@cognexiaai.com
Support: support@cognexiaai.com
Phone: +91-9167422630
Address: CognexiaAI, Mumbai, India